Frequently Asked Questions
Frequently Asked Questions
Where do you ship?
We ship to the United States and the European destinations available at checkout. Standard shipping is US$7.99 to the US and US$5.99 to Europe.
How long does delivery take?
Allow 7–10 calendar days for design, sampling and preparation, then an estimated 7–15 calendar days after dispatch. Total estimated time: 14–25 calendar days. Carrier, customs and holiday delays may extend this estimate.
How can I track my order?
We provide tracking details after dispatch. If you need help, email service@weedeek.com with your order number.
Can I change or cancel an order?
Contact us as soon as possible. Orders not yet shipped may be cancelled free of charge. Once shipped, orders follow our return process after delivery.
What if my item is damaged or incorrect?
Email service@weedeek.com with your order number and clear photos of the item and packaging. We cover return shipping and provide a refund or replacement for confirmed damaged, defective or incorrect items and confirmed lost shipments.
What is your return policy?
Request return authorization within 30 days of receipt. Items must be unused, unwashed and in original condition with packaging, accessories and proof of purchase. Applicable mandatory consumer rights remain unaffected.
Who pays for return shipping?
We cover eligible damaged, defective or incorrect items. Customers pay return shipping for a change of mind, incorrect option selection or personal preference. Original shipping charges are non-refundable for these voluntary returns.
Where should I send a return?
Contact us first. We will provide the correct return address and instructions. Do not use the address printed on your parcel unless our team confirms it.
